Get in touch with us — whichever way works best for you:
Call us — Speak directly with a member of our team at (212) 201-7417
Email us — Send us a message and we’ll get back to you promptly.
Fill out our contact form — Share your question or request and we’ll follow up shortly
Whether it’s about a specific watch, an order, or general inquiries, we’re here to help.
Please leave us a message here with any inquiries or comments.
Your time matters, we'll get back to you as soon as possible.
Frequently asked questions
If the order is not yet sent, we will change the delivery address as soon as notified. If, however, the order is already sent, the delivery time will be longer since we will have to wait for the package to return to us before forwarding it to the correct address. You may be responsible for any additional fees.
We ship with Fedex within the USA and internationally to most countries. We fully insure for the value of the package. When shipping internationally, buyer is responsible to pay for customs and duties within their country.
Most shipments under 150k USD ship with Fedex fully insured. Shipments over 150k USD are most often shipped with an armored guard. Details of shipment will be provided beforehand and confirmed with buyer.
Watches Off 5th accepts eligible returns within 14 days of purchase. A watch is eligible for return if it is in its original condition, unaltered, unworn, and undamaged.
Watches must be returned with their original documentation and packaging. All returns will be inspected for signs of wear or damage. Returns are subject to a restocking fee, as per Shopify’s updated policy. The restocking fee is 10% of the purchase price, and will be deducted from the refund amount on all returns.
If all requirements are met, refunds will be issued to the original method of payment. Please allow up to 2-3 business days for funds to appear on your account.
Watches Off 5th guarantees authenticity on all watches sold.
Watches Off 5th offers a Two Year Limited Warranty to all of our clients. This warranty covers all mechanical functions of the watch that was purchased; it warrants against manufacturer’s defects or malfunctions with the movement of the watch.
This warranty does not cover wear and tear of the watch, accidents, water damage, loss, misuse, or stolen pieces - but we are happy to help our clients down the line with any servicing needs; i.e.; polish or touch up. We will offer this service to our clients at a reduced price.
We will honor the time of the manufacturer’s warranty, and any watches may be brought back for servicing during this time.
Visit us today!
15 W 47 Street
Suite 1000
New York, NY 10036
Mon - Thur: 10am - 6pm
Friday: 10am - 3pm